Cancellation policy

This policy defines the terms and conditions for canceling services purchased through our tech platform. We are committed to ensuring fairness and transparency while recognizing the time, resources, and effort invested in each project. By engaging with our services, you acknowledge and accept the terms outlined in this policy.

Eligibility for Cancellation 

The following items and services are strictly non-cancellable:

• Digital products or downloadable software that have been accessed, activated, or used
  
  
• Services that have been fully rendered or completed
  
  
• Products that have been damaged, modified, or tampered with after delivery
  
  

For further assistance or clarification, feel free to contact us at (mention email). We're here to help.

Exclusion of Third-Party Services

Please be aware that this cancellation policy does not cover third-party services purchased or facilitated through our platform. These may include, but are not limited to:

• Domain registration and web hosting solutions
  
  
• Third-party content creation or design services
  
  
• External development tools, plugins, or integrations
  
  

Such services are subject to the terms and conditions of their respective providers. We do not have control over, nor are we responsible for, their refund or cancellation policies.

Cancellation Timeframe

To ensure fair processing and resource allocation, cancellation requests must meet the following criteria:

• Within 24 Hours of Payment:
  You must submit your cancellation request within 24 hours of completing the payment. This initial window allows us to review your request before any significant planning, resource allocation, or preparation begins.
  
  
• Before Project or Service Execution Begins:
  The cancellation must be requested before any work has commenced. This includes, but is not limited to, project planning, design drafts, development processes, consultations, or service deployments.

Cancellation requests submitted after the 24-hour timeframe will be subject to a detailed review. In such cases, eligibility for a full or partial refund is not guaranteed, especially if project activities, service execution, or deliverables have already been initiated.

We value your time and investment, and we strive to handle cancellations fairly while considering the effort and resources already committed.

How to Request a Cancellation

To initiate a cancellation request, please follow the steps below:

• Submit a written request to our billing team at (mention email)
  
  
• Be sure to include your order ID, details of the service purchased, and a clear reason for the cancellation
  
  
• If assigned, you may also contact your dedicated account manager directly for assistance
  
  

Please note that your cancellation will be considered valid only after it has been reviewed and formally acknowledged by the appropriate department.

Refund Processing Timeline

If a refund is approved following a valid cancellation:

• A formal refund request must be submitted within 30 days of the original purchase date.
  
  
• Requests made after this 30-day window may not be accepted unless specifically outlined in a separate written agreement or contract.
  
  

Once approved, refunds will be processed using the original payment method unless an alternative arrangement has been confirmed in writing. Please allow 5 to 7 business days for the refunded amount to appear in your account, as processing times may vary depending on your bank or payment provider.

Modifications to the Cancellation Policy

We reserve the right to modify or update this Cancellation Policy at any time, without prior notice. Any changes will be reflected on this page, and your continued use of our services following such updates will signify your acceptance of the revised terms.

To stay informed, we recommend reviewing this policy periodically.

Contact Information

For any questions or concerns related to cancellations or billing, please reach out to us at:

(mention email)

Our team is here to assist you with clarity and support.